Citymapper is a public transit app and mapping service which displays transport options in a city. It integrates data for all urban modes of transport, including walking, cycling, driving and public transport. It is free of charge to users, and is accessed via an app on devices such as smartphones and via a website.

The data behind Citymapper comes from a variety of sources, such as open-source data (usually GTFS-files provided by transport authorities) and local transit authorities. Some data is user-generated or provided by local employed personnel.

Category: Digital journey planning services/platforms

Developer: Citymapper Limited

Main function: Digital journey planning service/platform

What is the main sub-function of the service/product: Navigation, Trip planning and Travel information provision

Target group(s): General public/other

Countries/cities of operation: Many cities around Europe, as well as worldwide. European cities include Barcelona, Madrid, Paris, Lyon, Bologna, Zürich, Amsterdam, Hamburg and others.

Technologies needed to use the service:

  • Digital device with internet connection (at home)
  • Digital device with internet connection on the way (smartphone)

A device with a web browser and internet connection for planning travel in advance. Smartphone with internet connection for navigation and other use during a trip. The route can be programmed in advance making it usable without mobile internet connection if necessary.

Is there a non-digital way to use this service or product? No.

Why is this a good example?

Reason(s) Free to download and use
More details The app is downloadable for free giving access to trip planning functions and all other services.
Tags Cost, Specific user groups- People with low income

Reason(s) Available in multiple countries and languages
More details The service is available in more than 75 cities around the world. This reduces the need to download new applications or discover new services.
Tags International aspects, Specific user groups-Migrants

Reason(s) It is usable without mobile data
More details Routes can be downloaded in advance and then used without mobile data. This is particularly useful for people who are travelling who may not have mobile data in a new country.
Tags International aspects, Specific user groups-Migrants; Caters for low technology users

Reason(s) Accuracy of the information and time estimates
More details The app provides accurate information, navigation features and time estimates
Tags Functionality-Real-time information

Reason(s) Integrated multimodal access
More details Citymapper offers the Citymapper Pass service, which allows users to access public and private mobility services (public transport, cycles and cabs) from one app. It offers two different subscriptions: unlimited public transport or unlimited public transport plus cycles and cabs. It uses a smart travel card integrated with the smartphone app. This option is currently only available in London.
Tags Functionality-Integration of services

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Categories: Digital journey planning services/platforms
Tags: Caters for low technology users, Cost, Functionality, International Aspects, Specific user groups