The DIGNITY approach: a user-centred approach for an inclusive digital travel eco- system

Using a combination of analysis and action, the DIGNITY approach will ensure that digital mobility services are inclusive over the long term. The approach connects users’ needs and requirements with the provision of mobility services, while also connecting the institutional framework to that same service provision.

To activate the entire process and develop an inclusive digital travel ecosystem, it is necessary to cover individual needs, products and services, and institutions in a dynamic and consistent process made up of three consecutive phases: