Cambio allows the user to rent a nearby Cambio registered car in the area, or reserve it for use.
Category: Digital vehicle sharing services/platforms
Developer: Cambio
Main function: Digital vehicle sharing service/platform
What is the main sub-function of the service/product: Consumer car sharing (B2C)
Target group(s): General public/other
Countries/cities of operation: Belgium, Germany
Technologies needed to use the service:
- Smartphone or tablet (with an internet connection)
Is there a non-digital way to use this service or product? No
Why is this a good example?
| Reason(s) | Clear indication of the locations of available cars |
| More details | Once signed in, the app shows a map with the locations of all the available nearby cars. This makes it clear whether there is a car nearby or not. |
| Tags | Functionality-Real-Time information |
| Reason(s) | Option to rent a wheelchair accessible car |
| More details | Cambio has wheelchair-accessible cars available for people to rent. These are available to all Cambio users, not just wheelchair users. Thanks to the specific adaptations, the car remains usable for everyone: the trunk did not have to lose any space and the back seat also remains intact. |
| Tags | Specific user groups-People with disabilities |
| Reason(s) | Users can also book a car by telephone or through a web browser |
| More details | It is possible to use the application in several ways: smartphone, laptop, desktop and tablet. If desired, people can just book by telephone. This makes the service accessible to those who are digitally excluded or not digitally-savvy. |
| Tags | Caters for low technology users |
| Reason(s) | Users can choose a suitable vehicle based on their needs |
| More details | Users can choose from a variety of vehicle types, e.g. a high-end car, a budget alternative, a car with a higher comfort level or a car with more space inside. |
| Tags | Specific user groups, Cost |
| Reason(s) | Help facilities |
| More details | The application has a Frequently Asked Questions section for those having questions the booking, payment or unlocking process of the car; or those with general questions about the service. If the user still has questions left, they can contact the people from Cambio directly by mail or phone or by going to their office. |
| Tags | Usability-Help facilities |
If you would like to know more about why this product is part of this catalogue or what aspects of this example are specifically appropriate, click here to view the full DIGNITY Interactive Catalogue, which contains further information.
