Cambio allows the user to rent a nearby Cambio registered car in the area, or reserve it for use.

Category: Digital vehicle sharing services/platforms

Developer: Cambio

Main function: Digital vehicle sharing service/platform

What is the main sub-function of the service/product: Consumer car sharing (B2C)

Target group(s): General public/other

Countries/cities of operation: Belgium, Germany

Technologies needed to use the service:

  • Smartphone or tablet (with an internet connection)

Is there a non-digital way to use this service or product? No

Why is this a good example?

Reason(s) Clear indication of the locations of available cars
More details Once signed in, the app shows a map with the locations of all the available nearby cars. This makes it clear whether there is a car nearby or not.
Tags Functionality-Real-Time information

Reason(s) Option to rent a wheelchair accessible car
More details Cambio has wheelchair-accessible cars available for people to rent. These are available to all Cambio users, not just wheelchair users. Thanks to the specific adaptations, the car remains usable for everyone: the trunk did not have to lose any space and the back seat also remains intact.
Tags Specific user groups-People with disabilities

Reason(s) Users can also book a car by telephone or through a web browser
More details It is possible to use the application in several ways: smartphone, laptop, desktop and tablet. If desired, people can just book by telephone. This makes the service accessible to those who are digitally excluded or not digitally-savvy.
Tags Caters for low technology users

Reason(s) Users can choose a suitable vehicle based on their needs
More details Users can choose from a variety of vehicle types, e.g. a high-end car, a budget alternative, a car with a higher comfort level or a car with more space inside.
Tags Specific user groups, Cost

Reason(s) Help facilities
More details The application has a Frequently Asked Questions section for those having questions the booking, payment or unlocking process of the car; or those with general questions about the service. If the user still has questions left, they can contact the people from Cambio directly by mail or phone or by going to their office.
Tags Usability-Help facilities

If you would like to know more about why this product is part of this catalogue or what aspects of this example are specifically appropriate, click here to view the full DIGNITY Interactive Catalogue, which contains further information.

Categories: Digital vehicle sharing services/platforms
Tags: Caters for low technology users, Functionality, Specific user groups, Usability