Trenitalia is the primary train operator in Italy and a subsidiary of Ferrovie dello Stato Italiane. The Trenitalia app serves as a platform where users can check which trains are running, plan their train journey and purchase tickets digitally. Trenitalia offers additional assistance services carried out by Rete Ferroviaria Italiana (RFI) and is aimed at “people with disabilities” or “people with reduced mobility” (PRM), which include:
- people with limb problems or walking difficulties;
- elderly people;
- pregnant women;
- people with visual impairments;
- deaf people or hearing impaired.
Category:
Digital journey planning services/platforms
Digital payment and booking services/platforms
Developer: Trenitalia S.p.A
Main function: Digital journey planning service/platform and Digital payment and booking service/platform
What is the main sub-function of the service/product: Trip planning and Ticket payment
Target group(s): General public/other
Countries/cities of operation: Italy
Technologies needed to use the service:
- Laptop, desktop, tablet or smartphone with internet connection for journey planning
- Tablet or smartphone with mobile internet connection on the way for viewing timetable changes
Is there a non-digital way to use this service or product? Yes, tickets and assistance can be requested by phone and at the train station.
Why is this a good example?
| Reason(s) | Available for free/helps to find the cheapest tickets options |
| More details | Once the request to go from station A to station B on a specific day and time is made, Trenitalia offers different solutions for the journey and provides for multiple information such as the length of the trip, the number of changes needed, and the price allowing to find the fastest and cheapest option. |
| Tags | Cost, Specific user groups- People with low income |
| Reason(s) | Provides for a fidelity program that allows to win free tickets |
| More details | Users can apply for free to the fidelity program and collect points for each trip they purchase online. |
| Tags | Cost, Specific user groups- People with low income |
| Reason(s) | Integrates different services into one |
| More details | Trip planning, booking and payment. |
| Tags | Functionality-Integration of services |
| Reason(s) | Allows users to publish frequent routes and/or save trips |
| More details | The application allows users to publish and / or request routes with the same characteristics for recurrent use, avoiding having to do it multiple times. |
| Tags | Usability-Customisation |
| Reason(s) | Available in multiple languages |
| More details | The service is offered in four languages (Italian, English, French and Chinese). |
| Tags | International aspects, Specific user groups-Migrants |
| Reason(s) | Offers access to the service/product via non-digital ways |
| More details | Via a call centre and/or ticket office. |
| Tags | Caters for low technology users |
If you would like to know more about why this product is part of this catalogue or what aspects of this example are specifically appropriate, click here to view the full DIGNITY Interactive Catalogue, which contains further information.
