Trenitalia is the primary train operator in Italy and a subsidiary of Ferrovie dello Stato Italiane. The Trenitalia app serves as a platform where users can check which trains are running, plan their train journey and purchase tickets digitally. Trenitalia offers additional assistance services carried out by Rete Ferroviaria Italiana (RFI) and is aimed at “people with disabilities” or “people with reduced mobility” (PRM), which include:

  • people with limb problems or walking difficulties;
  • elderly people;
  • pregnant women;
  • people with visual impairments;
  • deaf people or hearing impaired.


Digital journey planning services/platforms

Digital payment and booking services/platforms

Developer: Trenitalia S.p.A

Main function: Digital journey planning service/platform and Digital payment and booking service/platform

What is the main sub-function of the service/product: Trip planning and Ticket payment

Target group(s): General public/other

Countries/cities of operation: Italy

Technologies needed to use the service:

  • Laptop, desktop, tablet or smartphone with internet connection for journey planning
  • Tablet or smartphone with mobile internet connection on the way for viewing timetable changes

Is there a non-digital way to use this service or product? Yes, tickets and assistance can be requested by phone and at the train station.

Why is this a good example?

Reason(s) Available for free/helps to find the cheapest tickets options
More details Once the request to go from station A to station B on a specific day and time is made, Trenitalia offers different solutions for the journey and provides for multiple information such as the length of the trip, the number of changes needed, and the price allowing to find the fastest and cheapest option.
Tags Cost, Specific user groups- People with low income

Reason(s) Provides for a fidelity program that allows to win free tickets
More details Users can apply for free to the fidelity program and collect points for each trip they purchase online.
Tags Cost, Specific user groups- People with low income

Reason(s) Integrates different services into one
More details Trip planning, booking and payment.
Tags Functionality-Integration of services

Reason(s) Allows users to publish frequent routes and/or save trips
More details The application allows users to publish and / or request routes with the same characteristics for recurrent use, avoiding having to do it multiple times.
Tags Usability-Customisation

Reason(s) Available in multiple languages
More details The service is offered in four languages (Italian, English, French and Chinese).
Tags International aspects, Specific user groups-Migrants

Reason(s) Offers access to the service/product via non-digital ways
More details Via a call centre and/or ticket office.
Tags Caters for low technology users

If you would like to know more about why this product is part of this catalogue or what aspects of this example are specifically appropriate, click here to view the full DIGNITY Interactive Catalogue, which contains further information.

Categories: Digital journey planning services/platforms, Digital payment and booking services/platforms
Tags: Caters for low technology users, Cost, Functionality, International Aspects, Specific user groups, Usability