myCicero is a MaaS application that enables users to plan their trip as well as pay for parking and municipal services, all from a single platform. The transport function helps users optimise their public transportation routes and has e-ticketing functionalities as well as a user account where money can be preloaded. The e-parking functionality allows for the purchase of parking tickets online with the options of activating parking via a phone call, SMS or interactive voice response. The main functionalities are:

– Organising a trip with solutions that integrate national connections with the last mile and consult the train, bus and metro timetables throughout Italy.

– Tickets, subscriptions, carnets and much more can be bought directly from a smartphone, for more than 70 transport companies throughout Italy.

– The user can activate, extend and end the parking from the app, at any time and wherever they are. The app sends a notification when the parking is about to expire. The user can also request monthly billing for parking.


Digital journey planning services/platforms

Digital payment and booking services/platforms

Developer: myCicero Srl

Main function: Digital journey planning service/platform and Digital payment and booking service/platform

What is the main sub-function of the service/product: Trip planning, Ticket payment and Parking payment

Target group(s): General public/other

Countries/cities of operation: Italy

Technologies needed to use the service:

  • Smartphone or tablet (without internet connection)
  • Laptop, desktop, tablet or smartphone with internet connection for journey planning
  • Tablet or smartphone with mobile internet connection on the way for real-time turn-by-turn navigation
  • Phone for calls/SMS activation of parking facility use.

Is there a non-digital way to use this service or product? Yes. The parking tickets can be activated or deactivated by a call or SMS only once registered on the myCicero website.

Why is this a good example?

Reason(s) Free to download and use
More details The app is downloadable for free giving access to trip planning functions and information.
Tags Cost, Specific user groups- People with low income

Reason(s) Clear, uncluttered interface
More details The app has a straightforward clear starting page interface. It immediately requires the user to fill in the starting point of the trip and the arrival point without any additional distracting information being present.
Tags Usability-Simplicity

Reason(s) Allows users to save favourite trips
More details To save a trip, users can use the plus sign in the top right corner of the travel advice. Then, they can find their saved travel advice by using the menu in the app.
Tags Functionality-Other; Usability-Customisation

Reason(s) Displays the expected occupancy per mode of transport for each travel advice
More details After selecting their starting and ending point of the journey, users are able to select the option ‘Crowd expectation’ to find out how crowded the mode of transport is expected to be. This can be particularly useful to people with disabilities who want to avoid overcrowded vehicles where getting in and out of the vehicle could be more difficult.
Tags Functionality – Real-time information

Reason(s) Integrates different services into one
More details The app has a variety of features, including: information about journey changes, buying e-tickets directly from the app, crowdedness predictions, checking different transport times and modes options, etc.
Tags Functionality-Integration of services

Reason(s) Ability to select a wheelchair accessible journey plan
More details Once the user has selected the starting and ending point of their trip, they can select the option to plan a wheelchair accessible journey.
Tags Specific user groups – People with disabilities

Reason(s) Information on multiple transport modes
More details The users can choose the modes of transport they want to use for their trip including bus, train, tram, subway and ferry.
Tags Functionality-Integration of services

If you would like to know more about why this product is part of this catalogue or what aspects of this example are specifically appropriate, click here to view the full DIGNITY Interactive Catalogue, which contains further information.

Categories: Digital journey planning services/platforms, Digital payment and booking services/platforms
Tags: Cost, Functionality, Specific user groups, Usability