9292 is a public transport journey planning app that makes mobility simpler and more accessible by integrating travel advice from public transport with real time updates. It has been providing travellers with reliable travel advice for more than 25 years by being the connecting link between travellers, public transport companies and responsible authorities. Users can view bus, tram, metro and train schedules and pick from a variety of suggested routes with the attached pricing and transit times.

Category: Digital journey planning services/platforms

Developer: 9292

Main function: Digital journey planning service/platform

What is the main sub-function of the service/product: Journey planning

Target group(s): General public/other

Countries/cities of operation: The Netherlands

Technologies needed to use the service:

  • Laptop, desktop, tablet or smartphone with internet connection for journey planning
  • Tablet or smartphone with mobile internet connection on the way for real-time transit plans

Is there a non-digital way to use this service or product? No

Why is this a good example?

Reason(s) Free to download and use
More details The app is downloadable for free giving access to trip planning functions and information.
Tags Cost, Specific user groups- People with low income

Reason(s) Clear, uncluttered interface
More details The app has a straightforward clear starting page interface. It immediately requires the user to fill in the starting point of the trip and the arrival point without any additional distracting information being present.
Tags Usability-Simplicity

Reason(s) Allows users to save favourite trips
More details To save a trip, users can use the plus sign in the top right corner of the travel advice. Then, they can find their saved travel advice by using the menu in the app.
Tags Functionality-Other; Usability-Customisation

Reason(s) Displays the expected occupancy per mode of transport for each travel advice
More details After selecting their starting and ending point of the journey, users are able to select the option ‘Crowd expectation’ to find out how crowded the mode of transport is expected to be. This can be particularly useful to people with disabilities who want to avoid overcrowded vehicles where getting in and out of the vehicle could be more difficult.
Tags Functionality – Real-time information

Reason(s) Integrates different services into one
More details The app has a variety of features, including: information about journey changes, buying e-tickets directly from the app, crowdedness predictions, checking different transport times and modes options, etc.
Tags Functionality-Integration of services

Reason(s) Ability to select a wheelchair accessible journey plan
More details Once the user has selected the starting and ending point of their trip, they can select the option to plan a wheelchair accessible journey.
Tags Specific user groups – People with disabilities

Reason(s) Information on multiple transport modes
More details The users can choose the modes of transport they want to use for their trip including bus, train, tram, subway and ferry.
Tags Functionality-Integration of services

If you would like to know more about why this product is part of this catalogue or what aspects of this example are specifically appropriate, click here to view the full DIGNITY Interactive Catalogue, which contains further information.

Categories: Digital journey planning services/platforms
Tags: Cost, Functionality, Specific user groups, Usability